To return a product to ElectricSuppliesOnline.com you will need
to request a Return Goods Authorization (RGA)
number through ourReturns
Department (E-mail preferred).
Light Bulbs, Wires,
Discontinued Items and Special
Orders parts are NOT returnable.
may be returned within 30
the purchase date. The buyer must pay a 25%
re-stocking fee and all
return shipping expenses.
To obtain this RGA please click here.
Please fill out all the necessary fields and email it to firstname.lastname@example.org
You have 21 business
the date the RGA number
is issued to return the materials to Electricsuppliesonline.com.
item(s) has been shipped back, Electricsuppliesonline.com Return
Department should be notifed with the tracking number (E-mail
item(s) has been received by our Return Department, it will be inspected and
credit will be issued within 3
to 5 business days.
of any type will be accepted without an RGA number.
Items returned with
# will be refused and
if accepted by mistake will be stored for a period of 21
business days and
will be disposed of thereafter.
Electricsuppliesonline and its management will assume no
business days for
unclaimed items returned withoutRGA
can e-mail us the RGA form. We will respond your request
within 1-2 business days.
All material returned to us with No RGA (Return
Good Authorization) number will
be refused and
be sent back to the sender at the sender's expense.
the product in its original packaging and condition to the
address we provide to you.
Claims for Broken,
Damaged, Shipped Wrong and Shortages on
items will only be accepted for a period of 3
business days after
receiving the merchandise.
Electricsuppliesonline.com does NOT accept
exchanges. You need to return an item and purchase a new one.
Please note that
the picture/image shown for an item may not be accurate. Use the
part number or the description to make your decision.
All claims for DEFECTIVE materials have
to be made within 21
will be replaced / exchanged with identical / same-item products.
will NOT be
replaced for any Misorder,
Misinstalled, and Abused items.
There will be $25.00 fee
to inspect all return products, if our technicians determine
that the return products were
orders the wrong part and call the item Defective,
misinstalled, hot wired, improper Installation, misused)
overloads, does not follow factory installation procedures))
Electricsuppliesonline.com we have a group of qualified advisors and
technicians with over 35 years of experience in Electrical &
Lighting field that are ready to answer all of your Electrical &
Lighting needs and questions. Most Electrical & Lighting parts
do require professional installation or assistance. It is
recommended that a qualified Electrical or Lighting Technician
should be consulted to make sure that all material purchased is what
is needed for the project at hand. We at Electricsuppliesonline.com
accept no responsibility for any claims such as being misinformed ,
not as expected or, not performed as promised.
Please call us if you have any questions
RGA request form -
DOC files (Microsoft Word format)
Monday - Friday: 8:00 a.m. - 5:00 p.m. PST
Please make sure to
check your e-mail spam box. Due to high volume of sent e-mails, some
Electricsuppliesonline's corresponding e-mails end up in spam box.
information is needed to authorize your return:
Online Order number
Item Model number(s)
Nature of the problem