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Order Processing

Electricsuppliesonline.com Order Processing Procedures

Due to the high volume of orders, at Electricsuppliesonline.com we have a set of order processing procedures that have been set in place to ensure proper handling of every orders. This results in a 100% customer satisfaction and a timely delivery. Here is a brief explanation of our order processing procedures.

Once the order has been placed, the customer will receive an automatic E-mail confirmation of the order they have just placed.

The order number will be on the title of the e-mail confirmation.
(example: "order electricsupplieson-line-12345 from ElectricSuppliesOnline.com". Your order number will be 12345)

Note: if you do not get this E-mail confirmation the order has not been placed.

Please make sure to check your e-mail spam box. Due to high volume of sent e-mails, some Electricsuppliesonline's corresponding e-mails end up in spam box.

Customer credit card authorization is verified with the issuing bank automatically. (If there are any problems the customer will be notified immediately).

Note: Authorization amount will be the total order amount + $20.00. The extra $20.00 is only an authorization. It is not a charge on the credit card account. We authorize this extra amount for the following reasons:

The customer upgrades the shipping method $20.00 in value.
The customer adds more items to the order $20.00 in value.
The customer calls in an adder to their order. For example light bulb for a lighting fixture.

Please note that the extra $20.00 is only an authorization and is not a charge on the credit card. If we do not get the approval for the extra $20.00, the whole order needs to be cancelled and reordered again.

Our cut-off time for order processing is 2:00 PM EST / 11:00 AM PST, Monday through Friday. Orders received thereafter will be processed the following business day
Our order fill ratio is at 85%. In stock item will be processed and shipped the same day.
If there is any backordered items, customer will be notified via email. Read more...

it is Electricsuppliesonline.com policy that we only charge our customer credit card once the order is ready to ship.
After the customer credit card is charged, customer will be e-mail the tracking number of the shipment. Please allow 3-24 hours for the tracking number to be registered at one of the following websites: www.ups.com, www.usps.com or www.fedex.com.

We use UPS / USPS / Fedex for shipping. Daily Pickups are made by UPS, USPS and Fedex at around 3:00 PM PST daily.
You can track your package by going to the following sites www.ups.com, www.usps.com or www.fedex.com.

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