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Order Cancellation Policy

Order Cancellation Policy

Order Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

  • If an order is cancelled BEFORE it has been shipped, the customer will be charged a 25% cancellation fee before a credit can be issued.

  • If items are on back order, the customer will be sent a notification via email. Once this email is received, customers have an option to cancel their order within 1-2 business days, avoiding any cancellation fee. After this time period the 25% cancellation fee will be assessed before a credit is issued.

  • Customers can email us at order@electricsuppliesonline.com , if they wish to cancel an order within our grace period of 1-2 business days.

  • If a customer cancels an order after it has been shipped, please follow our Return Policy & Procedure(S). The cancellation will then be treated as a return and customers will be charged all applicable fees.

  • Orders that are "Refused at Delivery" will still be charged for delivery, as well as a restocking and cancellation fee.

Please make sure to check your e-mail spam box. Due to high volume of sent e-mails, some Electricsuppliesonline's corresponding e-mails end up in spam box.

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