What is the return policy?

• To return a product to ElectricSuppliesOnline.com you will need to request a Return Goods Authorization (RGA) number through our Returns Department (E-mail preferred).
• NOTE:Non-defective Uninstalled merchandise may be returned within 30 days after the purchase date. The buyer must pay a 25% re-stocking fee and all return shipping expenses.
• To obtain this RGA please click here. Fill out all the necessary fields and email it to rga@electricsuppliesonline.com or fax it to (310)264-7172.
• You have 21 business days from the date the RGA number is issued to return the materials to Electricsuppliesonline.com.
• Once the item(s) has been shipped back, Electricsuppliesonline.com Return Department should be notifed with the tracking number (E-mail preferred).
• Once the item(s) has been received by our Return Department, it will be inspected and credit will be issued within 3 to 5 business days.
• NO returns of any type will be accepted without an RGA number.
• Items returned with no RGA # will be refused and if accepted by mistake will be stored for a period of 21 business days and will be disposed of thereafter.
• Electricsuppliesonline will assume no responsibility after the 21 business days for unclaimed items returned without RGA #
• You can fax or e-mail us the RGA form. We will respond your request within 1-2 business days.
• All material returned to us with no RGA (Return Good Authorization) number will be refused and be sent back to the sender at the sender's expense.
• Return the product in its original packaging and condition to the address we provide to you.
• Claims for broken, damaged, shipped wrong and shortages will only be accepted for a period of 3 business days after receiving the merchandise.
• Electricsuppliesonline.com does NOT accept exchanges. You need to return an item and purchase a new one.
• Please note that the picture/image shown for an item may not be accurate. Use the part number or the description to make your decision.
• All claims for DEFECTIVE materials have to be made within 21 days of purchase.
• DEFECTIVE products will be replaced / exchanged with identical / same-item products.
• DEFECTIVE products will NOT be replaced for any Misorder, Misinstalled, and Abused items.
• There will be $25.00 fee to inspect all return products, if our technicians determine that the return products were
  • Misorder (customer orders the wrong part and call the item Defective, misinformed*)
  • Misinstalled (customer misinstalled, hot wired, improper Installation, misused)
  • Abused (customer overloads, does not follow factory installation procedures)
• Light Bulbs, Wire, Discontinued Items and Special Orders parts are NOT returnable.

What is Electricsuppliesonline warranty?

• At Electricsuppliesonline.com we have a 30 days money back warranty for any products sold.
• This warranty is 100% money back warranty through Electrisuppliesonline.com with no question asked.
• Most of our products do carry manufacturer warranty. For product that has manufacturer warranty, all claims have to be reported directly to the manufacturer after our 30 days warranty has expired from the day the order has been placed.
• The Electricsuppliesonline.com warranty and the manufacturer warranty are good for defective products only. These warranties do NOT cover any Misorder, Misinstalled, and Abused items.
• Claims for broken, damaged, shipped wrong and shortages will only be accepted for a period of 3 business days after receiving the merchandise.
• All claims for DEFECTIVE materials have to be made within 21 days of purchase.
• DEFECTIVE products will be replaced / exchanged with identical / same-item products.
• DEFECTIVE products will NOT be replaced for any Misorder, Misinstalled, and Abused items.

• There will be $25.00 fee to inspect all return products, if our technicians determine that the return products were

  • Misorder (customer orders the wrong part and call the item Defective, misinformed*)

  • Misinstalled (customer misinstalled, hot wired, improper Installation, misused)

  • Abused (customer overloads, does not follow factory installation procedures)

NOTE: Non-defective Uninstalled merchandise may be returned within 30 days after the purchase date. The buyer must pay a 25% re-stocking fee and all return shipping expenses.

* At Electricsuppliesonline.com we have a group of qualified advisors and technicians with over 35 years of experience in Electrical & Lighting field that are ready to answer all of your Electrical & Lighting needs and questions.  Most Electrical & Lighting parts do require professional installation or assistance. It is recommended that a qualified Electrical or Lighting Technician should be consulted to make sure that all material purchased is what is needed for the project at hand. We at Electricsuppliesonline.com accept no responsibility for any claims such as being misinformed , not as expected or, not performed as promised.

Please fill out the form below and email or fax to us

Phone: 1-866-LAMPS-91
Fax: 1-310-264-7172
E-mail: warranty@electricsuppliesonline.com
Warranty return form - DOC files (Microsoft Word format)

Defective items are items purchased from Electricsuppliesonline.com that do not perform to the  original manufacturer specifications.  

• All claims for DEFECTIVE materials have to be made within 21 days of purchase.
• NO returns of defective products will be accepted without an RGA (Return Good Authorization) number.
• To obtain an RGA number, please fill out a downloadable form below and email us the form as an attachment.
• You have 21 business days from the date the RGA number is issued to return the materials to Electricsuppliesonline.com.
• Once the item(s) has been shipped back, Electricsuppliesonline.com Return Department should be notifed with the tracking number (E-mail preferred).
• The return box to us has to be clearly marked with the RGA (Return Good Authorization) number.
• All material returned to us with no RGA (Return Good Authorization) number will be refused and be sent back to the sender at the sender's expense.
• The defective items have to be in their original box / packaging.
• DEFECTIVE products will be replaced / exchanged with identical / same-item products.
• DEFECTIVE products will NOT be replaced for any Misorder, Misinstalled, and Abused items.
• There will be $25.00 fee to inspect all return products, if our technicians determine that the return products were
  • Misorder (customer orders the wrong part and call the item Defective, misinformed*)
  • Misinstalled (customer Misinstalled, Hot wired, Improper Installation, Misused)
  • Abused (customer overloads, does not follow factory installation procedures)
• After our technicians determines that the return products do not qualify to be replaced, customer has 90 days to send shipping label to us to get the return products back. After 90 days, the return products will be discarded.

At Electricsuppliesonline customer service is our top priority and we will beat any competitor advertised prices. We guarantee lowest price every day.

For larger quantity purchasing price quote (8AM to 5PM PST, Monday - Friday)

Please download following forms and email or fax it back to us:

Request Quote Form - DOC files (Microsoft Word format)

Note: Price match can only be done before purchase. Electricsuppliesonline.com will not match price after purchase.

 

DON'T settle for the "lowest-price" game. At Electricsuppliesonline.com, we guarantee lowest price every day. When, you find a lower price (after adding tax, shipping and handling fee) on an identical item with same features and readily available for sale and delivery from an online store, Electricsuppliesonline will match that total price. Please download a form at the bottom of this page and email that form tosales@electricsuppliesonline.com.

Exclusions

Electricsuppliesonline will not match price based on:

1. Competitors special offers such as rebate programs, item clearances, or closeout prices.
2. Competitors discounted pricing based upon a financing program.
3. Prices for used, returned, refurbished, open box, damaged, or display items.
4. Result from competitors price match.

Note: Price match can only be done before purchase. Electricsuppliesonline.com will not match price after purchase.

Request Price Match Form - DOC files (Microsoft Word format)

Can I pick up my order?/ Will Call Services

Yes, for customers who live in The Southern California area, an arrangement could be made with our sister company located in Los Angeles CA, so that customer can pick up their orders at that store. There will be a 5% pick up fee added to the total order before taxes for any size order. Once the order has been finalized and all payment has been received, a pick up number will be issued and only with this pick up number and a valid picture ID customer can pick up the merchandise in our sister company.