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Welcome to Electric Supplies Online; the number one source for all your electric and lighting needs. Electricsuppliesonline.com offers a complete line of professional manufactureres in lighting and electrical products. We have over 35 years of experience in the electrical and lighting industry. Our goal is to bring our customers the best prices and the most gratifying online shopping experience.

We are a proud member of Equity Electrical Associates. Equity Electrical Associates is a nationwide group of independent electrical distributors, each a leader in their own geographic market area, representing combined sales of over $3.4 billion. Equity enhances their members ability to provide customers with the best value and service on quality electrical products for contractor, home owner, commercial, industrial & OEM applications.

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General Contact Information:
Electricsuppliesonline.com
Los Angeles, CA

Hours of Operations:
(8AM to 5PM PST, Monday - Friday)
Order Status:
tracking@electricsuppliesonline.com
Sales:
sales@electricsuppliesonline.com
Price Quotes:
quotes@electricsuppliesonline.com
RGA (Return Good Authorization):
rga@electricsuppliesonline.com

Please make sure to check your e-mail spam box. Due to high volume of sent e-mails, some Electricsuppliesonline's corresponding e-mails end up in spam box.

How Much is Shipping?

We offer great value
Unlike many other on-line stores, we don't build the price of shipping into the price of our products. Our shipping charges are meant to cover the costs associated with delivering the product to you safely and undamaged. Compare our prices against others and you will find that our total price on every item including shipping offers an excellent value, and the quality of our service is the best you will find anywhere.

US Shipping Info:

shipping info

International Shipping Info: 
For more information about International Shipping info, please click on the picture below.


Canada 
For more information about Canada Shipping click on the picture below.

Mexico
For more information about Mexico Shipping click on the picture below.

Puerto Rico
For more information about Puerto Rico Shipping click on the picture below.


APO - FPO Shipping Info
For more information about APO - FPO Shipping info, please click on the picture below...


ORDER CANCELLATION POLICY

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

  • If an order is cancelled BEFORE it has been shipped, the customer will be charged a 25% cancellation fee before a credit can be issued.
  • If items are on back order, the customer will be sent a notification via email. Once this email is received, customers have an option to cancel their order within 1-2 business days, avoiding any cancellation fee. After this time period the 25% cancellation fee will be assessed before a credit is issued.
  • Customers can email us at tracking@electricsuppliesonline.com to cancel an order within our grace period of 1-2 business days.
  • If a customer cancels an order after it has been shipped, please follow our Return Policy & Procedure(S). The cancellation will then be treated as a return and customers will be charged all applicable fees.
  • Orders that are "Refused at Delivery" will still be charged for delivery, as well as a restocking and cancellation fee.

Return Policy

What is the return policy?

  • ELECTRICSUPPLIESONLINE RETURN POLICY
    To return a product to ElectricSuppliesOnline.com you will need to request a Return Goods Authorization (RGA) number through our returns department. No returns of any type will be accepted without an RGA number.
    Non-defective, uninstalled merchandise may be returned within 30 days of the delivery date. The buyer must pay a 25% restocking fee and all return shipping expenses.
    You have 21 business days from the date the RGA number is issued to return the product(s). Once the package has been shipped, notify our returns department via email.
    All items must be returned in their original packaging and condition.
    Light bulbs, wires, discontinued items, and special ordered parts are NOT returnable.
    Once the item(s) have been received by our returns department, they will be inspected and credit will be issued within 3 to 5 business days.
    Item(s) returned with no RGA number will be refused. Item(s) will be stored for a period of 21 business days during which they can be shipped back to the buyer at the buyer's expense. After 21 business days, item(s) will be disposed of.
    ElectricSuppliesOnline does NOT accept exchanges - you must return an item and purchase a new one.
    Please note that the picture/image shown for an item may not be accurate. Use the part number and description to make your decision.

    DEFECTIVE PRODUCTS
    All claims for defective products must be made within 21 days of delivery.
    All claims for broken, damaged, incorrect, or short shipments will only be accepted within 3 business days of delivery.
    Defective products will be replaced/exchanged with identical/same-item products.
    Defective products will NOT be replaced for any misordered, misinstalled, or abused items.
        * Misordered: Customer ordered the wrong part and called the item defective.
        * Misinstalled: Customer misinstalled, hot wired, improperly installed, or misused product.
        * Abused: Customer overloaded, did not follow factory installation procedures.
    There will be a $25.00 fee for any returned products that our technicians determine were misordered, misinstalled, or abused.

    HOW TO REQUEST AN RGA NUMBER
    Download the RGA Request Form or Defective Item RGA Form found below.
    Email the completed form to: tracking@electricsuppliesonline.com
    Include your order number in the subject line of your email.
    Please allow 1-2 business days to receive a response from our returns department.

    At Electricsuppliesonline.com we have a group of qualified advisors and technicians with over 35 years of experience in the electrical & lighting field that are ready to answer all of your electrical & lighting needs and questions. Most electrical & lighting parts do require professional installation or assistance. It is recommended that a qualified electrical or lighting technician should be consulted to make sure that all material purchased is what is needed for the project at hand. We at Electricsuppliesonline.com accept no responsibility for any claims such as being misinformed, not as expected, or not performed as promised.


    To download the RGA Request Form,
    Click Here


    RGA Request Form  


    To download the Defective Item Form,
    Click Here


    Defective Item RGA Form  



    ORDER TRACKING


    If you need to track your order, please e-mail us to tracking@electricsuppliesonline.com with your Name, Shipping address and Order number.

    Please allow us 24-48 hours after your order has been placed to process the order.

    We ship in-stock items within 24-48 hours after receipt of your order. This time is needed to assure proper shipping and avoid any fake or fraudulent orders that we might receive.

    Most purchases are shipped from our Distribution Centers through out United States, to arrive within five business days after we process the order.

    Note: Items sent directly from our suppliers may take 1-2 business days longer.

    Note: Multiple items from different manufacturers ordered together may not arrive in the same box.

    Please use one of these links below to track your order

    • UPS: Please click here
    • Fedex : Please click here
    • USPS: Please click here
    • DHL: Please click here

    WHY DO WE NEED TO BUY INSURANCE?

    Because, some specific materials are large, long, oblong, irregular in size, bulky and or heavy, these items have a shipping and handling surcharge. This charges are listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges which are listed in the shipping info page.

    At Electricsuppliesonline.com we sometimes include insurance on shipping and handling charges in order to secure safe delivery of the units ordered. Insurance is not a way for us to make any extra money. It is a service we provide to insure a 100% satisfaction upon purchasing of the specific product that needs the insurance. Not all of our products need insurance for shipping. Insurance charge is only for the products that we have had bad shipping experience with.


    PRICE QUOTE

    At Electricsuppliesonline customer service is our top priority and we will beat any competitor advertised prices. We guarantee lowest price every day.

    For larger quantity purchasing price quote (8AM to 5PM PST, Monday - Friday)

    Please download following forms and email or fax it back to us:

    Request Quote Form - DOC files (Microsoft Word format)

    Note: Price match can only be done before purchase. Electricsuppliesonline.com will not match price after purchase.


    GUARANTEED LOWEST PRICE EVERY DAY
     

    DON'T settle for the "lowest-price" game. At Electricsuppliesonline.com, we guarantee lowest price every day. When, you find a lower price (after adding tax, shipping and handling fee) on an identical item with same features and readily available for sale and delivery from an online store, Electricsuppliesonline will match that total price. Please download a form at the bottom of this page and email that form to sales@electricsuppliesonline.com.

    Exclusions

    Electricsuppliesonline will not match price based on:

    1. Competitors special offers such as rebate programs, item clearances, or closeout prices.
    2. Competitors discounted pricing based upon a financing program.
    3. Prices for used, returned, refurbished, open box, damaged, or display items.
    4. Result from competitors price match.

    Note: Price match can only be done before purchase. Electricsuppliesonline.com will not match price after purchase.

    Request Price Match Form - DOC files (Microsoft Word format)




Electricsuppliesonline.com
Los Angeles, CA
1-866-LAMPS-91
1-866-526-7791
tracking@electricsuppliesonline.com



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