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Defective Items

Defective Items

Defective items are items purchased from Electricsuppliesonline.com that do not perform to the  original manufacturer specifications.  

  • All claims for DEFECTIVE materials have to be made within 21 days of purchase.
  • NO returns of defective products will be accepted without an RGA (Return Good Authorization) number.
  • To obtain an RGA number, please fill out a downloadable form below and email us the form as an attachment.
  • You have 21 business days from the date the RGA number is issued to return the materials to Electricsuppliesonline.com.
  • Once the item(s) has been shipped back, Electricsuppliesonline.com Return Department should be notifed with the tracking number(E-mail preferred).
  • The return box to us has to be clearly marked with the RGA (Return Good Authorization) number.
  • All material returned to us with no RGA (Return Good Authorization) number will be refused and be sent back to the sender at the sender's expense.
  • The defective items have to be in their original box / packaging.
  • DEFECTIVE products will be replaced / exchanged with identical / same-item products.
  • DEFECTIVE products will NOT be replaced for any Misorder, Misinstalled, and Abused items.
  • There will be $25.00 fee to inspect all return products, if our technicians determine that the return products were
    • Misorder (customer orders the wrong part and call the item Defective, misinformed*)
    • Misinstalled (customer Misinstalled, Hot wired, Improper Installation, Misused)
    • Abused (customer overloads, does not follow factory installation procedures)
  • After our technicians determines that the return products do not qualify to be replaced, customer has 90 days to send shipping label to us to get the return products back. After 90 days, the return products will be discarded.

NOTE: Non-defective Uninstalled merchandise may only be returned within 30 days after the purchase date. The buyer must pay a 25% re-stocking fee and all return shipping expenses.

*At Electricsuppliesonline.com we have a group of qualified advisors and technicians with over 35 years of experience in Electrical & Lighting field that are ready to answer all of your Electrical & Lighting needs and questions.  Most Electrical & Lighting parts do require professional installation or assistance. It is recommended that a qualified Electrical or Lighting Technician should be consulted to make sure that all material purchased is what is needed for the project at hand. We at Electricsuppliesonline.com accept no responsibility for any claims such as being misinformed , not as expected or, not performed as promised.

Please call us if you have any questions
phone: 1-866-LAMPS-91
fax: 1-310-264-7172 
Defective request form - DOC files (Microsoft Word format)

Monday - Friday: 8:00 a.m. - 5:00 p.m. PST

Please make sure to check your e-mail spam box. Due to high volume of sent e-mails, some Electricsuppliesonline's corresponding e-mails end up in spam box.

The following information is needed to authorize your return:
(1) Customer name (2) Online Order number (3) Item Model number(s) (4) Nature of the problem

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