Defective Items

Defective items are items purchased from Electricsuppliesonline.com that do not perform to the  original manufacturer specifications.  

• All claims for DEFECTIVE materials have to be made within 21 days of purchase.
• NO returns of defective products will be accepted without an RGA (Return Good Authorization) number.
• To obtain an RGA number, please fill out a downloadable form below and email us the form as an attachment.
• You have 21 business days from the date the RGA number is issued to return the materials to Electricsuppliesonline.com.
• Once the item(s) has been shipped back, Electricsuppliesonline.com Return Department should be notifed with the tracking number(E-mail preferred).
• The return box to us has to be clearly marked with the RGA (Return Good Authorization) number.
• All material returned to us with no RGA (Return Good Authorization) number will be refused and be sent back to the sender at the sender's expense.
• The defective items have to be in their original box / packaging.
• DEFECTIVE products will be replaced / exchanged with identical / same-item products.
• DEFECTIVE products will NOT be replaced for any Misorder, Misinstalled, and Abused items.
• There will be $25.00 fee to inspect all return products, if our technicians determine that the return products were
  • Misorder (customer orders the wrong part and call the item Defective, misinformed*)
  • Misinstalled (customer Misinstalled, Hot wired, Improper Installation, Misused)
  • Abused (customer overloads, does not follow factory installation procedures)
• After our technicians determines that the return products do not qualify to be replaced, customer has 90 days to send shipping label to us to get the return products back. After 90 days, the return products will be discarded.