Yahoo! Buyer Protection Program

Yahoo! Buyer Protection Program

What is the Buyer Protection Program?

The "Buyer Protection" icon below a merchant's name indicates that purchases made through Yahoo! Shopping at that merchant's site are protected from some types of fraud by the Yahoo! Buyer Protection Program.

All Yahoo! Store merchants and Yahoo! Shopping advertising partners are eligible to participate in this program. These merchants must earn and maintain a minimum 3-star average merchant rating. Purchases made from merchants which display the Buyer Protection icon at the time of purchase are covered by the program regardless of the merchant's status at the time a claim is filed. Important limitations apply.

In the unlikely event of fraud, the Yahoo! Buyer Protection Program provides an additional measure of safety.

Fraud is defined as:

  • Paying for an item that is not received OR,
  • Receiving an item that is materially different than what is described.

What purchases are covered by the Yahoo! Buyer Protection Program?

The Yahoo! Buyer Protection Program covers any item legitimately purchased through Yahoo! Shopping from a covered merchant, as long as that item does not violate our terms of service. This protection covers purchases of up to $1000.

All claims must be filed with cynoSure Financial, our claims administrator, within 60 days of the purchase. There's a lifetime limit of two claims per user on items purchased through Yahoo! Shopping. Yahoo!, in its sole discretion, makes all final determinations regarding Buyer Protection Program claims.

What are the conditions of the Yahoo! Buyer Protection Program?

The following are the conditions of the Yahoo! Buyer Protection Program:

  • The buyer has purchased the item in good faith from the merchant and never received the item, or the item received is materially different from the merchant's published description.
  • The complaint has gone through the Yahoo! Complaint Resolution Process.
  • Items damaged during shipping are not covered. Please contact your shipping carrier for information about its reimbursement policy.
  • The buyer must file the claim within 60 days of the purchase. This means that the final claim must be postmarked to our claims administrator by this date.
  • The program does not cover the payment if any part of the payment was sent by wire transfer or sent to a post office box or sent to any international location.
  • There's a limit of two claims per user for Yahoo! Shopping items covered under the Buyer Protection Program.
  • Yahoo!, in its sole discretion, makes all final determinations regarding Buyer Protection Program claims.

Yahoo! continues to evaluate and implement enhancements in security technology and practices, however we can only take steps to help reduce the risks of unauthorized access. Each individual using the Internet can take steps to help protect their information and further minimize the likelihood that a security incident may occur.

  • Secure Socket Layer (SSL)
    Yahoo! uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Yahoo! asks you for a credit card number on Yahoo! for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Yahoo!, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number. 
  • Secure Storage
    Yahoo! maintains reasonable physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
  • Vendors and Partners
    Yahoo! works with vendors and partners to protect the security and privacy of user information.