Order Cancellation
Policy
All orders are
automatically processed on our secure merchant processor and sent for shipment
as soon as they are placed. During this process we incur
irreversible fees. Therefore, while we understand that orders might need
to be changed sometimes, we are unable to do it free of charge after a certain
point. We strictly adhere to the following cancellation policy:
-
If you cancel
your order BEFORE it has been shipped, you will be assessed a
25% cancellation fee before credit is issued.
-
In a case
where your items are on back order, we will send you an email to notify you.
After a notification email has been sent, you can cancel your order within
1- 2 business days without getting 25% cancellation fee. After this period,
any cancellation will be assessed a
25% cancellation fee before credit is issued.
-
If you cancel
your order AFTER it has been shipped, please follow our
Return Policies & Procedures. The cancellation will have to be treated
as a Return with all applicable fees.
-
Orders which
are REFUSED AT DELIVERY will be assessed all of the applicable fees listed
above - including restocking, cancellation and other applicable fees.
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