For UPS Next day, UPS 2nd day and UPS 3rd day there will be additional charge base on weight and shipping zip code. This table is just for approximate shipping charges for UPS Next day, UPS 2nd day and UPS 3rd day services. Please call us at 1-866-LAMPS-91 or e-mail us at sales@electricsuppliesonline.com for any more information.

Rush service is not available for some oversize items, out of stock items, for items shipped from the manufacturer or for items shipped outside the contiguous 48 states.
 

All orders shipped to California residents will be charged an additional 9.75 % tax.

Important--------------------------------------------------------------------------------------------Important

Please be advised that notes/comments typed on the comment section of order page, will be taken to consideration to the best of Electricsuppliesonline and its staff ability. Electricsuppliesonline and its staff cannot guarantee the fulfillment of the notes/comments. Notes and or comments directed at shipment methods will be passed on to the carrier but cannot be enforced because we do not control the carriers delivery habits.

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Make sure your mail reaches our troops

Our troops look forward to receiving your letters and packages. That’s why it’s important to make sure your mail gets there, to the right person, in the right place.

The Department of Defense has issued the following guidelines for addressing your mail to military and civilian personnel deployed in Operation Iraqi Freedom.

• Use the service member’s full name. The Department of Defense cancelled the Any Service Member program so mail must be addressed to someone specific.
• Include the unit and APO/FPO (Air/Army Post Office or Fleet Post Office) address with the nine-digit ZIP Code™ (if one is assigned).
• Include a return address.

Examples:

These are what you need to know in order to help you understand how the shipping process works and how it is done.

• We ship in-stock items within 24-48 hours after receipt of your order. This time is needed to assure proper shipping and control any fake or fraudulent orders.
• Claims for broken, damaged, shipped wrong and shortages will only be accepted for a period of 3 business days after receiving the merchandise.
• Please click the following links for more information:
  • Return policy. Please click here
  • Warranty. Please click here
  • Defective claim. Please click here
  • Order cancellation. Please click here
  • Order tracking. Please click here

For international shipping most orders are shipped from our Distribution Centers throughout the United States within 48-72 hours. In order to expedite your shipment you can speed up the process by calling your Credit Card Bank and verify the validity of the charges or use PAYPAL to pay the merchandise, so the order would ship faster, usually within 24-48 hours.

Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

* Notes: These rates are approximate shipping charges for UPS standard services to Worldwide. Prices may change based on postal code, oversize packages, and/or overweight packages. Customer will be informed via email prior to shipment, if there is a difference between the actual shipping cost and the approximate shipping cost from above table.

Does ElectricSuppliesOnline.com accept International orders?

Yes, ElectricSuppliesOnline.com does ship orders to International addresses via UPS or USPS. Shipping rates will be determined once the order has been placed. Shipping rates will be informed to customer via email. However, any taxes, tariffs, government fees, and export / import fees that may occur are full responsibility of the customer. Electricsuppliesonline.com does not have anything to do with all those extra charges that may occur in International shipping.

How much is standard International Shipping?

These are what you need to know in order to help you understand how the shipping process works and how it is done.

• We ship in-stock items within 24-48 hours after receipt of your order. This time is needed to assure proper shipping and control any fake or fraudulent orders.
• For any order that is more than 25 pounds, multiple packages, has a non standard packaging or oversized, there will be an extra charge based on shipping zip code.
• Claims for broken, damaged, shipped wrong and shortages will only be accepted for a period of 3 business days after receiving the merchandise.

* Notes: These rates are approximate shipping charges for UPS standard services to Puerto Rico. Prices may change based on postal code, oversize packages, and/or overweight packages. Customer will be informed via email prior to shipment, if there is a difference between the actual shipping cost and the approximate shipping cost from above table.

Important--------------------------------------------------------------------------------------------Important

Please be advised that notes/comments typed on the comment section of order page, will be taken to consideration to the best of Electricsuppliesonline and its staff ability. Electricsuppliesonline and its staff cannot guarantee the fulfillment of the notes/comments. Notes and or comments directed at shipment methods will be passed on to the carrier but cannot be enforced because we do not control the carriers delivery habits.

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* Notes: These rates are approximate shipping charges for UPS standard services to Jamaica. Prices may change based on postal code, oversize packages, and/or overweight packages. Customer will be informed via email prior to shipment, if there is a difference between the actual shipping cost and the approximate shipping cost from above table.

Important--------------------------------------------------------------------------------------------Important

Please be advised that notes/comments typed on the comment section of order page, will be taken to consideration to the best of Electricsuppliesonline and its staff ability. Electricsuppliesonline and its staff cannot guarantee the fulfillment of the notes/comments. Notes and or comments directed at shipment methods will be passed on to the carrier but cannot be enforced because we do not control the carriers delivery habits.

What is the return policy?

• To return a product to ElectricSuppliesOnline.com you will need to request a Return Goods Authorization (RGA) number through our Returns Department (E-mail preferred).

• NOTE:Non-defective Uninstalled merchandise may be returned within 30 days after the purchase date. The buyer must pay a 25% re-stocking fee and all return shipping expenses.

• To obtain this RGA please click here. Please fill out all the necessary fields and email it to rga@electricsuppliesonline.com or fax it to (310)264-7172.

• You have 21 business days from the date the RGA number is issued to return the materials to Electricsuppliesonline.com.

• Once the item(s) has been shipped back, Electricsuppliesonline.com Return Department should be notifed with the tracking number (E-mail preferred).

• Once the item(s) has been received by our Return Department, it will be inspected and credit will be issued within 3 to 5 business days.

• NO returns of any type will be accepted without an RGA number.

• Items returned with no RGA # will be refused and if accepted by mistake will be stored for a period of 21 business days and will be disposed of thereafter.

• Electricsuppliesonline and its management will assume no responsibility after the 21 business days for unclaimed items returned without RGA #

• You can fax or e-mail us the RGA form. We will respond your request within 1-2 business days.

• All material returned to us with no RGA (Return Good Authorization) number will be refused and be sent back to the sender at the sender's expense.

• Return the product in its original packaging and condition to the address we provide to you.

• Claims for broken, damaged, shipped wrong and shortages will only be accepted for a period of 3 business days after receiving the merchandise.

• Electricsuppliesonline.com does NOT accept exchanges. You need to return an item and purchase a new one.

• Please note that the picture/image shown for an item may not be accurate. Use the part number or the description to make your decision.

• All claims for DEFECTIVE materials have to be made within 21 days of purchase.

• DEFECTIVE products will be replaced / exchanged with identical / same-item products.

• DEFECTIVE products will NOT be replaced for any Misorder, Misinstalled, and Abused items.

• There will be $25.00 fee to inspect all return products, if our technicians determine that the return products were

  • Misorder (customer orders the wrong part and call the item Defective, misinformed*)

  • Misinstalled (customer misinstalled, hot wired, improper Installation, misused)

  • Abused (customer overloads, does not follow factory installation procedures)

• Light Bulbs, Wire, Discontinued Items and Special Orders parts are NOT returnable.

NOTE: Non-defective Uninstalled merchandise may be returned within 30 days after the purchase date. The buyer must pay a 25% re-stocking fee and all return shipping expenses.

* At Electricsuppliesonline.com we have a group of qualified advisors and technicians with over 35 years of experience in Electrical & Lighting field that are ready to answer all of your Electrical & Lighting needs and questions.  Most Electrical & Lighting parts do require professional installation or assistance. It is recommended that a qualified Electrical or Lighting Technician should be consulted to make sure that all material purchased is what is needed for the project at hand. We at Electricsuppliesonline.com accept no responsibility for any claims such as being misinformed , not as expected or, not performed as promised.


Please call us if you have any questions
phone: 1-866-LAMPS-91
fax: 1-310-264-7172
E-mail: RGA@electricsuppliesonline.com
RGA request form - DOC files (Microsoft Word format)

Monday - Friday: 8:00 a.m. - 5:00 p.m. PST 

The following information is needed to authorize your return:

(1) Customer name

(2) Online Order number

(3) Item Model number(s)

(4) Nature of the problem

What is Electricsuppliesonline warranty?

• At Electricsuppliesonline.com we have a 30 days money back warranty for any products sold.
• This warranty is 100% money back warranty through Electrisuppliesonline.com with no question asked.
• Most of our products do carry manufacturer warranty. For product that has manufacturer warranty, all claims have to be reported directly to the manufacturer after our 30 days warranty has expired from the day the order has been placed.
• The Electricsuppliesonline.com warranty and the manufacturer warranty are good for defective products only. These warranties do NOT cover any Misorder, Misinstalled, and Abused items.
• Claims for broken, damaged, shipped wrong and shortages will only be accepted for a period of 3 business days after receiving the merchandise.
• All claims for DEFECTIVE materials have to be made within 21 days of purchase.
• DEFECTIVE products will be replaced / exchanged with identical / same-item products.
• DEFECTIVE products will NOT be replaced for any Misorder, Misinstalled, and Abused items.

• There will be $25.00 fee to inspect all return products, if our technicians determine that the return products were

  • Misorder (customer orders the wrong part and call the item Defective, misinformed*)

  • Misinstalled (customer misinstalled, hot wired, improper Installation, misused)

  • Abused (customer overloads, does not follow factory installation procedures)

NOTE: Non-defective Uninstalled merchandise may be returned within 30 days after the purchase date. The buyer must pay a 25% re-stocking fee and all return shipping expenses.

* At Electricsuppliesonline.com we have a group of qualified advisors and technicians with over 35 years of experience in Electrical & Lighting field that are ready to answer all of your Electrical & Lighting needs and questions.  Most Electrical & Lighting parts do require professional installation or assistance. It is recommended that a qualified Electrical or Lighting Technician should be consulted to make sure that all material purchased is what is needed for the project at hand. We at Electricsuppliesonline.com accept no responsibility for any claims such as being misinformed , not as expected or, not performed as promised.

Please fill out the form below and email or fax to us

Phone: 1-866-LAMPS-91
Fax: 1-310-264-7172
E-mail: warranty@electricsuppliesonline.com
Warranty return form - DOC files (Microsoft Word format)

Defective items are items purchased from Electricsuppliesonline.com that do not perform to the  original manufacturer specifications.  

• All claims for DEFECTIVE materials have to be made within 21 days of purchase.

• NO returns of defective products will be accepted without an RGA (Return Good Authorization) number.

• To obtain an RGA number, please fill out a downloadable form below and email us the form as an attachment.

• You have 21 business days from the date the RGA number is issued to return the materials to Electricsuppliesonline.com.

• Once the item(s) has been shipped back, Electricsuppliesonline.com Return Department should be notifed with the tracking number (E-mail preferred).

• The return box to us has to be clearly marked with the RGA (Return Good Authorization) number.

• All material returned to us with no RGA (Return Good Authorization) number will be refused and be sent back to the sender at the sender's expense.

• The defective items have to be in their original box / packaging.

• DEFECTIVE products will be replaced / exchanged with identical / same-item products.

• DEFECTIVE products will NOT be replaced for any Misorder, Misinstalled, and Abused items.

• There will be $25.00 fee to inspect all return products, if our technicians determine that the return products were

  • Misorder (customer orders the wrong part and call the item Defective, misinformed*)

  • Misinstalled (customer Misinstalled, Hot wired, Improper Installation, Misused)

  • Abused (customer overloads, does not follow factory installation procedures)

• After our technicians determines that the return products do not qualify to be replaced, customer has 90 days to send shipping label to us to get the return products back. After 90 days, the return products will be discarded.

NOTE: Non-defective Uninstalled merchandise may only be returned within 30 days after the purchase date. The buyer must pay a 25% re-stocking fee and all return shipping expenses.

* At Electricsuppliesonline.com we have a group of qualified advisors and technicians with over 35 years of experience in Electrical & Lighting field that are ready to answer all of your Electrical & Lighting needs and questions.  Most Electrical & Lighting parts do require professional installation or assistance. It is recommended that a qualified Electrical or Lighting Technician should be consulted to make sure that all material purchased is what is needed for the project at hand. We at Electricsuppliesonline.com accept no responsibility for any claims such as being misinformed , not as expected or, not performed as promised. 
 
Please call us if you have any questions
phone: 1-866-LAMPS-91
fax: 1-310-264-7172
E-mail: defective@electricsuppliesonline.com
Defective request form - DOC files (Microsoft Word format)

Monday - Friday: 8:00 a.m. - 5:00 p.m. PST 

The following information is needed to authorize your return:

(1) Customer name

(2) Online Order number

(3) Item Model number(s)

(4) Nature of the problem

If you need to track your order, please e-mail us to tracking@electricsuppliesonline.com with your Name, Shipping address and Order number.

Please allow us 24-48 hours after your order has been placed to process the order.

We ship in-stock items within 24-48 hours after receipt of your order. This time is needed to assure proper shipping and avoid any fake or fraudulent orders that we might receive.

Most purchases are shipped from our Distribution Centers through out United States, to arrive within five business days after we process the order.

Note: Items sent directly from our suppliers may take 1-2 business days longer.

Note: Multiple items from different manufacturers ordered together may not arrive in the same box.

Please use one of these links below to track your order

• UPS: Please click here
• Fedex : Please click here
• USPS: Please click here
• DHL: Please click here